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Orders & Delivery

Product Information

Payment, Gift Cards & Discounts

Returns & Exchanges

Wholesale & Stockists

Custom Work

Store Information

Payment, Gift Cards & Discounts

Can I purchase gift cards?

Yes, gift cards can be purchased at our website!

Can I top up a gift card?

Our gift cards cannot be topped up. You can purchase another gift card when you've fully utilised your existing one.

How do I check the balance in a gift card?

If you'd like to check your balance at our online store, you can do so by keying in the unique code provided with your gift card in the "Gift Card or Discount Code" field at the checkout page.

I've lost my gift card. Can you provide me with a replacement?

We're sorry to hear about this. Unfortunately, we can't replace any gift cards that are lost or misplaced.

How can I pay for my items?

We accept the payment via all major credit cards.

Is my transaction secure?

We take the utmost care and concern for your privacy while you’re shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. All transactions and payments you make in order to purchase items in our online store are made entirely through Shopify Payments, and The Paper Bunny does not process such information. Our website is a PCI compliant site ( and your credit card information is never stored on our servers.

What are store credits and where can I find them? 

Store credits can be used to make payment for your orders. You may view your store credits under your account information when you sign in successfully to your official TPB registered account. Store credits are applicable to all local and international accounts and can only be used at our online store.

I am unable to apply my discount. What should I do? 

Do kindly check that you entered the discount code correctly, as well as the terms and conditions of the code to check if it's still valid. Should you still encounter any difficulties, do write in to us at and our team will be in touch to assist you as soon as we can.